For years, the Go Again Op Shop has played a central role in disability support organisation Goulburn Option’s programs and fundraising efforts.
The shop, along with its locally based warehouse, provides opportunities for participants to undertake hands-on vocational roles, while utilising retail profits made to fund the organisation itself.
Twenty-seven volunteers work across the shop and warehouse, collaboratively dedicating a total of over 135 hours each week to Go Again, and supporting the participants and direct support staff in partaking in more than 100 hours of op shop programs weekly.
Op shop co-ordinator Deb Williamson said customers filing through the store often provided positive feedback not only on the diversity of stock on offer, but also on the nature of the volunteer team.
“The comment that we get a lot is that we have beautiful staff,” Ms Williamson said.
“All our volunteers are here for the same purpose, and running programs from here is the highlight for them.
“They know (profits made are) going to a great organisation, so they truly go above and beyond.”
Sixteen of the 27 op shop volunteers have surpassed significant service milestones, with five having worked there for 20-plus years, one 25-plus and one 30-plus.
Ms Williamson said the feeling of being part of a “family” was common among the team.
“We’re able to keep most of our volunteers — they love coming to work,” she said.
“They love coming to work and I love having them come to work because they’re just bubbly, fun, and they work really hard.”
Volunteers are also at the core of Goulburn Options’ governance.
“Currently the organisation is supported by eight directors who volunteer their time, experience and expertise to ensure that GO continues to deliver on its vision of supporting exceptional services to people with disabilities, to allow all individuals to live their biggest life possible in the local community,” chief executive Debbie Mitchell said.
“Individually and collectively, they bring a wealth of experience to ensure the continued success of the organisation.
“From the members of the association, participants, families and all staff, we acknowledge their significant contribution to GO and thank them for their continued service to GO.”
With Volunteer Week running from May 18 to 24, Ms Williamson celebrates the op shop team’s efforts, but said their dedication was valued year-round.
“Volunteers consistently express that they feel valued and appreciated for the contributions they make to the op shop,” she said.
“There is a strong sense of team spirit, with volunteers demonstrating genuine care, respect and support for one another.
“They readily step in to assist each other, share knowledge and work collaboratively towards common goals.
“This positive and inclusive environment fosters a strong sense of belonging, encourages ongoing engagement and reflects a shared commitment to the success of the op shop.”
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