OracleCMS handles calls made to council’s customer service line outside standard business hours.
A number of other local councils and agencies were also affected by the breach on Friday, April 12.
As of Friday, May 3, Mitchell Shire Council chief executive Brett Luxford said council was still determining the full scope and nature of the data involved in the breach.
“We are working with the Department of Government Services Cyber Security Unit and OracleCMS to fully understand the impact of this breach,” he said.
“At this stage, there is no evidence to suggest that sensitive personal information has been compromised.
“Our priority is the privacy and security of our customers’ data. We are exploring additional security measures and enhancing our data protection protocols to prevent such incidents in the future.
“Should there be any impact on our customers’ data, we will take immediate action to notify and support those affected.”
Council expressed its commitment to transparency and said customers would be kept informed of any developments.
For more information about this incident, phone council on 5734 6200.
The Australian Cyber Security Centre has a list of resources providing guidance on steps people can take to keep themselves cyber safe at cyber.gov.au
You can also call the Australian Cyber Security Hotline on 1300 292 371.
