National

Westpac customers access online accounts after outage

By AAP Newswire

Dec 5, 2023

Westpac customers have again been able to access their accounts after an outage. -AAP Image

Westpac says it has fixed a glitch that left its customers unable to access their bank accounts online for several hours.

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The bank posted on social media about 9pm on Monday that its customers were "experiencing issues" reaching their accounts.

Users of Westpac's mobile app and website reported being able to access their accounts again about 5am on Tuesday.

Our mobile and online banking services are now restored and running as usual.â€” Westpac Bank (@Westpac) We want to apologise to all our customers who were impacted by the issue overnight. We recognise this took too long to resolve and we thank customers for their patience. https://t.co/4BFcWmqShl December 4, 2023

Westpac apologised for the overnight outage, thanking customers for their patience.

It said shortly before midnight that its mobile and online banking services were unavailable "following a routine technology update earlier this evening".

Some customers posted on X during the outage that they could not see their accounts after logging in to the bank's mobile app.

Users trying to sign in on the bank's website were met with the message "Westpac Online Banking is currently unavailable".

According to outage website DownDetector, more than 10,000 people reported problems accessing their accounts on Monday night.

By AAP Newswire

Australian Associated Press