Victoria’s Energy and Water Ombudsman Cynthia Gebert is visiting Seymour to talk about her office’s role in resolving complaints.
She will outline the role of other industry bodies and explain what to do if you have a complaint and how her office can help.
With the rising costs of energy, it is an important time for all of us to review the rights and responsibilities in managing our energy use and the selection of an energy retailer.
The EWOV has been established to assist if we have difficulties.
EWOV is a not-for-profit, independent and impartial body that investigates and facilitates the resolution of consumer complaints about electricity, gas and water in Victoria.
It identifies systemic issues, publishes reports about consumer complaints and works with companies, regulators and consumer groups to improve customer service and reduce complaints.
Ms Gebert was appointed Ombudsman in 2012. She has degrees in economics and law from the University of Sydney and a masters degree in dispute resolution from University of Technology Sydney.
Before her current appointment she was general manager of investigations at EWOV and chief executive of the Australian Commercial Dispute Centre.
The talk will be on Tuesday at 1.30pm in the Salvation Army Hall, 8 Victoria St, Seymour. It is part of the Melting Pot series presented by Seymour and District U3A.
Everyone is welcome and afternoon tea will be served. A gold coin is appreciated.
— Bob Brown, Seymour and District U3A president