More options for buggy service

July 12, 2017

V/Line’s ‘Try Before You Ride’ event was a success on Thursday. Pictured (back) Travellers Aid chief executive Elias Lebbos, Travellers Aid operations manager Maria Groner, V/Line customer service project officer Sally Clearihan, V/Line area manager Jonathan McKeown, V/Line community engagement officer Tessa Vrettas

Travellers Aid has announced an expansion to the buggy service in Seymour.

Modelled on the companion service offered by Travellers Aid in Melbourne, volunteers will now have the capacity to accompany individuals to appointments using the available transport options in the region.

Based on the success of a trial earlier this year, the companion service will be made available to anyone using the V/Line service at Seymour Railway Station.

Jeannie MacGill was the first person to use the new companion service.

Ms MacGill had been living alone at her home in Bright when she suffered a stroke about 18 months ago.

Needing additional support from her family and friends, Ms MacGill was forced to move to Seymour to be closer to her sister, Linda Johns.

Ms Johns, a volunteer for the Seymour buggy service, had been accompanying Ms MacGill to her speech pathology appointments in Melbourne, but due to a planned holiday, she was unable to attend all of her sister’s appointments.

‘‘We had been considering a companion service from Seymour and Linda’s dilemma presented us with the perfect opportunity to trial the companion service from Seymour,’’ Seymour Travellers Aid co-ordinator Margaret Canny said.

‘‘I was able to relax and enjoy my time away confident that Jeannie was able to travel to her appointment in Melbourne with the assistance of the Travellers Aid volunteers, both here in Seymour and in Melbourne,’’ Ms Johns said.

It is understood that initially the service will be offered through Seymour only, but as additional volunteers become available, Travellers Aid hopes to extend the service to other locations.

Bookings are required, with a week’s notice preferable.

To book, phone 1300700399 or email [email protected]

If you’re interested in volunteering with Travellers Aid, phone Margaret on 57936210 or email [email protected]

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